Last updated: 27 February 2026
For the purposes of these Terms:
"Cryptoasset" means any digital representation of value or rights that can be transferred and stored electronically using distributed ledger technology.
"Custody Services" means the safekeeping of Cryptoassets by Radom on behalf of the User using segregated blockchain addresses or omnibus wallets with internal ledger segregation.
"Fiat Services" means services provided by regulated third-party financial institutions, including payment institutions or electronic money institutions.
"Reverse Solicitation" means a situation where a User independently approaches Radom on its own exclusive initiative without any direct or indirect marketing, solicitation or promotion by Radom in the User’s jurisdiction.
"Sanctioned Jurisdiction" means any country or territory subject to comprehensive sanctions under EU law.
"U.S. Person" has the meaning ascribed under Regulation S of the United States Securities Act of 1933, as amended, and includes any "United States person" within the meaning of Section 7701(a)(30) of the United States Internal Revenue Code of 1986, as amended.
These Terms of Service (“Terms”) form a binding legal agreement between you (“you,” “your,” or “User”) and:
Radom Pay spółka z ograniczoną odpowiedzialnością
KRS: 0001079663
NIP: 5214051865
Registered office: ul. Żelazna 59A/4.5, 00-848 Warsaw, Poland
("Radom", "we", "our", or "us")
Radom is entered into the Polish Register of Virtual Asset Service Providers pursuant to the Act of 1 March 2018 on Counteracting Money Laundering and Terrorist Financing.
Radom acts as the sole provider of all Services described in these Terms and is solely responsible for all regulated activities, including custody, transaction execution, compliance and AML decision-making.
Radom is not a bank, credit institution, payment institution, electronic money institution, investment firm or broker-dealer. Any services falling within such regulated activities are performed exclusively by duly authorised partners holding the relevant licences.
Radom Pay Limited
Radom Pay Limited (United Kingdom) acts solely as a technology development and intellectual property holding entity.
Radom Pay Limited:
All contractual relationships and regulated functions are conducted exclusively by Radom.
By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, you must not use the Services.
Radom Pay Sp. z o.o. provides cryptoasset-related infrastructure services, including:
Where fiat services are provided, regulated third-party providers may impose additional contractual terms.
Radom remains responsible for the cryptoasset components of the Services.
Where cryptoasset conversion, swap or execution functionality is made available, Radom may:
Radom may receive fees, spreads or other economic benefits in connection with such execution services.
Radom does not provide investment advice, portfolio management or discretionary management services.
Radom maintains internal policies designed to identify and manage potential conflicts of interest.
These Terms constitute a framework agreement for the provision of cryptoasset infrastructure services.
The Services do not constitute:
No provision of the Services creates a trust, fiduciary, agency, partnership or joint venture relationship between Radom and the User.
Radom Pay sp. z o.o. is registered in the Polish Register of Virtual Asset Service Providers.
As a registered VASP, Radom is an obliged entity under Polish AML legislation and is legally required to:
Radom may suspend, delay, refuse or restrict access to the Services, including blocking Cryptoassets, where required by law.
Radom may be legally prohibited from disclosing the reasons for certain compliance measures.
Registration as a VASP does not constitute authorisation as a financial institution, payment institution, electronic money institution or investment firm.
Use of the Services may be subject to identity verification and transaction monitoring as required by law.
Where Custody Services are provided:
Radom does not provide capital guarantees or deposit protection schemes.
You may use the Services only if:
Radom is an obliged entity under Polish AML legislation.
Radom may:
where required under AML, sanctions or other applicable law.
Radom may report transactions to competent authorities including GIIF.
Under Regulation (EU) 2023/1113 (Travel Rule), Radom may be required to collect, verify and transmit originator and beneficiary information. By using the Services, the User consents to such processing in accordance with the Privacy Notice.
The User is solely responsible for maintaining the confidentiality and security of login credentials, authentication devices and private keys where applicable.
Any instruction authenticated using valid credentials is deemed authorised.
Radom is not liable for losses resulting from compromised credentials unless caused by Radom’s fraud, wilful misconduct or gross negligence.
Blockchain transactions are irreversible once broadcast.
You agree to:
You remain responsible for all activity conducted through your account.
You may not use the Services to:
Radom may suspend or terminate access and report suspicious activity.
Fees may include transaction fees, blockchain network fees, service fees or onboarding charges.
Radom may introduce, modify or remove fees upon at least 14 days’ prior notice via the platform or email. Continued use constitutes acceptance of the revised fee schedule.
Applicable fees are disclosed via the platform or service documentation.
You are solely responsible for taxes arising from your use of the Services. Radom does not provide tax advice.
Certain services may require enhanced due diligence or legal documentation. Related fees are non-refundable where required compliance standards are not met.
Radom processes personal data in accordance with applicable data protection laws and its Privacy Notice.
By using the Services, you acknowledge that you have read and understood the Privacy Notice.
All platform software, APIs, documentation and branding are owned by Radom or its licensors.
You are granted a limited, non-exclusive, revocable licence to use the Services for their intended purpose.
You may not:
Radom implements reasonable technical and organisational security measures.
The Services are provided "as is" without warranties.
Radom is not liable for:
Use of Cryptoassets involves significant risks, including:
Radom does not guarantee the value or stability of any Cryptoasset.
Radom is not liable for delays or failures caused by events beyond its reasonable control, including:
To the fullest extent permitted by law, Radom is not liable for indirect or consequential damages.
Total aggregate liability shall not exceed the total fees paid by the User in the 12 months preceding the claim.
Nothing excludes liability for fraud, wilful misconduct or gross negligence.
Consumer rights under Polish law remain unaffected.
The Services are not directed to persons located in:
Access from Restricted Jurisdictions is permitted solely on the basis of Reverse Solicitation.
Radom may implement geolocation and compliance controls and may refuse or terminate Services where regulatory risk arises.
Radom may suspend or terminate Services immediately where:
Users may terminate at any time by withdrawing Cryptoassets and closing the account.
Upon termination:
Provisions relating to Regulatory Status, AML, Custody, Liability, Indemnification, Restricted Jurisdictions, Dispute Resolution and Governing Law survive termination.
You agree to indemnify and hold harmless Radom and its affiliates from claims arising from:
Complaints may be submitted:
Radom will acknowledge receipt without undue delay and aims to provide a substantive response within 30 days.
Radom may assign its rights and obligations to a successor or affiliate with prior notice.
Users may not assign their rights without Radom’s written consent.
These Terms are governed by the laws of Poland.
The courts of Warsaw, Poland have jurisdiction where arbitration does not apply.
Radom may amend these Terms at any time.
Where changes are materially adverse, Radom will provide at least 30 days’ prior notice. Continued use constitutes acceptance.
Users may terminate before the effective date if they do not accept the changes.
Radom Pay Spółka z ograniczoną odpowiedzialnością
ul. Żelazna 59A/4.5
00-848 Warsaw
Poland
Email: contact@radom.com
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